Karl Smith lives in Zurich, Switzerland and works globally with directors, stakeholders and customers of multi-national enterprises across all verticals and technology stacks whose focus is on new concepts and capabilities that drive customer engagement, interaction and retention.
He creates digital companies, strategies and services that drive customer centricity into the core of client companies, that in turn enable them to realise their ambitions to engage with and establish a consistent two-way communication and interaction with their customers.
These new companies and capabilities are underwritten with tailored blue sky work, digital strategy, management consulting and program planning fitting to tight timescales, strategically correct, fully featured, useable, governable, scalable, efficient, end to end business propositions, service designs, applications, integrations and software systems.
He is a highly competent, personable, creative and motivated person with a keen insight and definition ability. He is a critical thinker and able to rapidly discover the essence of problems then define, communicate, create buy-in and deliver end to end digital and process solutions. He positively motivates those around him and is able to engender a great team dynamic by leading from the front. He has business experience since 1989 at comparable levels in fields including defence, industry, energy, pharmaceutical, biomedical, construction, fashion, finance, banking, FMCG, property, publishing, healthcare, travel, policing, crown office, local and central government. He has specialist banking experience with investment, private, commercial, business, trading, wealth management in Europe, USA, China, Australia, Japan and Russia. Project value spend around $17.1Bn USD transformation, design and customer experience CX/UX to date.
Karl has worked with several companies to define for launch or redefine their service offerings, business structures or digital presence including;
- Wipro Digital – Launch Wipro Digital, Design Thinking, Service Design, Creative Technology Services, User Experience Strategy, Creative Design Services, M&A Designit – 2014
- Accenture – Launch of Enterprise User Experience, Digital Services Launch, M&A Fjord – 2012
- Pearson Publishing – Digital Services Restructuring – 2011
- Deutsche Bank – Self Service Paradigm Shift – 2011
- RBS – Risk Management – 2010
- The Oxford University Press – Mobile First Digital Strategy – 2009
He has a wide experience in management consultancy and digital technology including business management, start-up, strategy, marketing, advertising, information architecture, user experience, productisation, governance, change management, project management (waterfall & Agile), enterprise architecture and project definition, design, optimisation, delivery and marketing. He has been honoured by the British Computer Society for his eminence and significant contribution to the fields of UCD and User Experience with a Fellowship. Karl Smith is a Founder and the Chairperson of The User Centred Design Society and The Human Centered Design Society.
Tagsagency agile banking business Change Management clients customer experience CX Design Digital e-commerce ethnographics fraud head of user experience IA information architecture interaction interaction behaviours investment banking KPI logic management method Process project approach psychology Recruiter Requirements gathering research risk ROI Security stakeholder UCD Ui Usability Usable User Experience user stories UX ux designer UX portfolio Ux recruiter wireframe wire frame
Karl Smith, Something New for the Sake of Something Great by Karl Smith is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Based on a work at http://karl-smith.com/.