About

karl smithKarl Smith lives near Edinburgh, Scotland and works globally with directors, stakeholders and customers of multi-national enterprises across all verticals and technology stacks whose focus is on new concepts and capabilities that drive customer engagement, interaction and retention.

These new concepts and capabilities are underwritten with tailored blue sky work, business strategy, management consulting and program planning fitting to tight timescales, strategically correct, fully featured, useable, governable, scalable, efficient, end to end business propositions, business processes, applications, integrations and software systems.

He is a highly competent, personable, creative and motivated person with a keen insight and definition ability. He is a critical thinker and able to rapidly discover the essence of problems then define, communicate, create buy-in and deliver end to end digital and process solutions. He positively motivates those around him and is able to engender a great team dynamic by leading from the front. He has business experience since 1989 at comparable levels in fields including defence, industry, energy, pharmaceutical, biomedical, construction, fashion, finance, banking, FMCG, property, publishing, healthcare, travel, policing, crown office, local and central government. He has specialist banking experience with investment, private, commercial, business, trading, wealth management in Europe, USA, China, Australia, Japan and Russia. Project value spend around $13.3Bn USD transformation, design and customer experience CX/UX to date.

He has a wide experience in management consultancy and digital technology including business management, start-up, strategy, marketing, advertising, information architecture, user experience, productisation, governance, change management, project management (waterfall & Agile), enterprise architecture and project definition, design, optimisation, delivery and marketing. He has been honoured by the British Computer Society for his eminence and significant contribution to the fields of UCD and User Experience with a Fellowship.

Some previous clients

Aviva, Barclays Bank, Bank of China, Allied Irish Bank, Deutsche Bank, RBS Global Banking Markets, Wood MacKenzie, Tesco Bank, Lloyds Banking Group, RBS Group, Bank of Qatar, BT Financial Group, Experian, GE Money, Bank of Moscow, AXA Group, Apple, JPMC, US Bank, City Index, Scandia, Tesco Bank, Unilever, New Look, Harper Collins, Carphone Warehouse, Vertu, Vodafone, EE, Virgin, Discovery Network, Nokia, Argos, Pfizer, Centrica, Novartis, BT Sports, TJX, Microsoft, Oxfam GB, Oxford University Press, Pearson Publishing, What Car, BskyB, ONS, NISRA, Hanover Housing Association, Disability Now, Hertz Car Hire, Hertz Rent to Buy, Hertz Connect, Learn Direct, The Roundhouse, Institute of Mechanical Engineers, Glenfiddich, Drambuie, Smirnoff, Diageo, Metropolitan Police, BBC, NPIA, Hammer Films, Bradford College, USAF, RAF, NATO, FOC, NHS, Crown Office, Crown Estates, Royal Ordinance, ICI, BNFL, Rohm and Haas, Petrobras, Aramco, Shell, BP Group, BP Exploration and Total Oil Marine.