2011/01/17 – Published 1.0  Usability principles in security systems Security and trust are vital principals in building interpersonal and business relationships. These same principles should be employed to both directly and indirectly communicate with users. The following post shows how the construction of password reset challenge questions tell a narrative story of capability and intention as Read More

karl smith

Karl Smith has had an unusual career that means some of what he has worked on cannot be published or referenced, other things can. I will use this site to talk about the skills I have developed, case studies they relate to and some of the extraordinary change I have helped to bring about. All Read More

I was recently challenged on why UCD should innovate at all? A fair question as UCD has been seen as quite a passive activity, that is either intrinsic “yes we are all user focused”, meaning no user research is done* or done as an after thought so does not effect projects at the right point (stage Read More

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