Tag: service design

I offer several strategic consultancy services one of them is Organizational Design this can involve launching a new service or creating new divisions or even whole Global companies. Governance is a Business Enabler Having written several enterprise governance documents using ISO/IEC 385000 as a template I am well aware that governance is one of those areas Read More

I have for many years battled the collective ignorance of business people, sales people and engineers attempting to get them to understand User Experience (UX), User Centred Design (UCD) and Creative Visual Design, then it came to me few years ago they will never understand, but they will want the benefits. Framed in that way Read More