Category: Customer Experience
Ever since transformation and change were linked to technology some of the worst parts of both have been combined on a national level and within major companies. Giving users less functionality than they currently have and telling them it’s a great leap forward. It is astonishing but this is the most common failing in projects,
This article is intended to review the current process problems that many investment and wealth management companies are attempting to solve. For many years these businesses have been wreathed in secrecy regarding how they do, what they do, often this has not been by choice but merely a by product of business processes that have
The following is a paper I wrote in 2005. New Version Here. Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce Why do internet users behave as they do, are their activities solely determined by website design? Or do they create their own pathways as a response to designated systems. For many,
Agile User Stories come from UX I have been involved in Agile for a very long time, mainly because it uses methods from the human computer interaction scientific process (CHI/HCI). I’m surprise no one else has blogged about the use of CHI/HCI processes in Agile before, but though I should say something as I keep
I have been involved in project and program management since 1989 across various sectors and more recently have been focused in banking and finance. I have experience in Prince and Agile methodologies and will expand on the blending of these two methods through the use of user stories (a user experience method) and the positive relationship
Business management does not reflect customer (users) activity The management of a businesses online presence is broken up into various channels in order to simplify the management, responsibility and accountability for overall effectiveness and value. However customers (users) are unaware of these business rules and are only focused on their task or tasks, which will
I have been using the Internet for years in fact long before the world wide web became available but one thing has always mystified me; Why do people willingly give away so much private, valuable and dangerous information about themselves? Going back to a pre-web example, I realized years ago, in my teens that my
I like many other people love to use my mobile phone to view the web, contact friends through mobile applications and keep up to date. But recent changes by companies are driving me nuts; it’s so bad that I’m considering not using their services. So what’s the problem with mobile? When the World Wide Web
This is just a quick post showing the basic level differences between User Experience (UX) Roles and Information Architect (IA) Roles. I’m working on a full model post as well, but that is still being written. User Experience (UX) Roles. User Experience (UX) Roles Diagram User Experience Architect (UX Architect) Gathers requirements, defines the system
There seems to be a huge level of confusion around user experience (UX), but one of the key things is that the user interface is not the user experience. Simple digital systems are constructed with several interlinked components; User Interface – what the user sees Interface Logic – what the user can do Logical connections