Author: admin

2011/02/18 – Published Contextual usability dramatically effects outcomes While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard Read More

2011/02/10 – Published People focused Capturing requirements is subject to other peoples availability, this remains one of the most painful parts of the process as few participants seem to understand just how important their experience is to the project. Often a participant can shape the final output without realising they have done so, I include a Read More

2011/02/09 – Published International Standards International projects should be constructed in consideration of the most stringent standards this is expected to be those pertaining to the USA, but also to include ISO9241 guidelines; Australia Australian Human Rights and Equal Opportunities Commission – http://www.hreoc.gov.au/ The Act provides key legal standards which inform their Disability Discrimination Act 1992 (http://www.austlii.edu.au/au/legis/cth/consol_act/dda1992264). Read More

2011/02/02 – Published Structure of digital in Banking Sector Digital banking structure I have worked with a number of banks and financial services companies mainly in user experience and team management, I have also been involved in the development of new business models. I keep being asked to provide structure information for various clients so feel Read More

2011/02/02 – Published Getting the requirements right It is an understood factor in travel that if the journey starts even half a degree wrong then the final destination will be considerably different from where the person intended to be, this is for many why there is a make do culture when working with technology requirements. Unfortunately Read More

2011/01/31 – Published I’m currently working on an iPad blotter app as a white label product is there any interest from financial services or investment banking companies in this product? Read More

2011/01/27 – Published User experience has in recent years become the greatest area of fraud and theft in business. Because the output documents appear simple huge numbers of people without any formal knowledge of what goes into them are having a go. Avoid designers, look for Architects and Consultants, with an MSc and good client references Read More

2011/01/20 – Published User centered design (UCD) is a project approach that puts the intended users (audience) of a product or piece of technology at the centre of its research, design and development. It does this by talking directly to the user at key points in the project to make sure the product or piece of Read More

2011/01/17 – Published The following is the first page of a Web Governance document I created and have used with a number of institutions, it’s here to layout one way to tackle this really complex type of project. 1.0    Introduction   1.1 …Background This document is intended to support the decision making process to re-establish xxxxxxxxx Web Presence under Read More

2011/01/17 – Published 1.0  Usability principles in security systems Security and trust are vital principals in building interpersonal and business relationships. These same principles should be employed to both directly and indirectly communicate with users. The following post shows how the construction of password reset challenge questions tell a narrative story of capability and intention as Read More