Why Does Every Digital Interaction Leave a Trail?
Every time we interact online, a record is created. A login. A purchase. A search. A message. A click. Most…
Biographical Templates and Temporal Narratives in Digital Consumer Interaction 2005
Biographical Templates and Temporal Narratives in Digital Consumer Interaction: Revisiting and Extending Smith (2005/2006) Karl A. L. Smith Abstract Digital…
Customer Experience in the 21st Century and Beyond
InfoBeans interview with Karl Smith about Customer Experience. From InfoBeans: In the podcast titled ‘Customer Experience in the 21st Century…
Customer Experience in a Pandemic
The first thing to really understand is that this pandemic is not new, while the conditions are flexing they have…
a short guide to Customer Experience
Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in…
PayPal Refund Scam Parts 1 to 3
So this should probably go on Reddit but thought I should share this for eCommerce developers. I will never use…
PayPal Refund Scam Part 4
Well this thing just keeps on going! Part 1 to 3 are here https://karl-smith.com/never-use-paypal-guest-payments/ Part 4 Today I was contact…
Agile
Agile Transformation
Book by Karl Smith
Customer Experience
User Experience (UX)
Ways of Working
Designing for Human Experience Paperback on Amazon
This book about what I have done for a living since 1989 in Designing for Human Experience. Here have put…
Designing for Human Experience Book
Designing for Human Experience Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic…
Customer Experience
Human Centred Design (HCD)
IoT
Thought Leadership
Ubi Codebase
UbiNET
User Experience (UX)
Imagine If The Way We Now Live Became Redundant
Ari Abraham from Philosophie Group Inc. Santa Monica, California talks to Karl Smith, a consultant, and innovator who has said…